FAQ
1. What is Velvet Warehouse ?
Velvet Warehouse is your go-to destination for affordable, high-quality adult products that support sexual wellness for everyone. With discreet shipping, reliable service, and low prices you can trust, Velvet Warehouse makes it easy to prioritize your pleasure with peace of mind.
2. How do I place an order?
Placing an order is simple! Browse our online store, select your desired items, and add them to your cart. When you’re ready, proceed to checkout, enter your shipping information, and choose your payment method. You’ll receive an order confirmation email once your purchase is complete.
3. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, etc...) and digital payment options including PayPal, Shop Pay and Apple Pay. For discretion, the charge will appear on your bill as V Warehouse.
4. Do you offer international shipping?
Yes, however international shipping is not free. The shipping charge will be added at checkout.
5. How much does shipping cost?
Standard shipping is $8.99 for orders up to $28.99. Free standard shipping is available on every order $29 and up shipped within the U.S. International Shipping is a flat $35 fee. Before purchasing, visit our shipping policy here: https://velvetwarehouse.com/policies/shipping-policy
6. What is your returns policy?
Due to the nature of our catalog, we have very specific rules for refunds and returns. We do accept returns within 30 days on account of manufacturing defects and wrong-item sent by us subject to approval by the Returns Team. Our Terms and Conditions apply. Before purchasing, we highly recommend you see our full return and refund policy here: https://velvetwarehouse.com/policies/refund-policy
7. How can I track my order?
Once your order has left the warehouse, you’ll receive a confirmation email with a tracking number. You can use this number to track your order’s status on our shipping partner’s website.
8. Can I change or cancel my order after it’s been placed?
Please contact our customer service team at 818-856-2141 as soon as possible if you need to make any changes as additional charges my apply.
9. How can I contact customer service?
For any questions or assistance, you may use the online chat feature, email us at thecrew@velvetwarehouse.com or you can reach our customer service team by call or text at (818) 856-2141. We’re here to help!
10. Do you have a physical store location?
Velvet Warehouse operates exclusively online, allowing us to offer a wide range of products and deliver them directly to your door. Visit our website to explore our collection.
11. What will it say on the package I receive?
For complete discretion, the return address shown on your package will either be "Shipping Dept" or "E-Warehouse".
12. What is your best price guarantee all about?
If you find another online store that offers a lower price than us within 30 days of your purchase date please let us know and we will refund your original payment for the difference. Before purchasing, see the complete details here: https://velvetwarehouse.com/pages/best-price-guarantee
If you have any other questions or need further assistance, don’t hesitate to get in touch. We’re here to help!