Pen Pal

We’re committed to providing a seamless shopping experience, from order placement to delivery and beyond. Enjoy fast, discreet, secure shipping with tracking on all orders, so you know exactly when to expect your items.

For more details, please review our Shipping Policy.

If we made a mistake by sending the wrong item or if you happen to receive a defective item, don’t worry—we will make it right. We prioritize your satisfaction and aim to make every step, from shipping to returns, as smooth and stress-free as possible.

For more details, please review our Returns Policy.

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price than us within 30 days of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within 30 days from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, Wayfair, Walmart, Overstock, etc...)
• The competitor must be an authorized retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges; it excludes sales tax